Confidentiality
YOUR PERSONAL DATA

Love4paws is resolutely committed to protecting the integrity and confidentiality of the personal data of our members and supporters as well as visitors to our websites. As part of the General Data Protection Regulation (GDPR) and any subsequent French legislation governing data protection, the Data Controller is Love4paws.

This Policy explains the reasons why we collect personal data about individuals and how we use them. It also details the legal principles governing the collection and use of personal data as well as your rights regarding the use of your personal data.

This Policy may be modified from time to time. If we have to make major changes to this Policy, we will inform you either directly or through a publication on our website. Please check this page regularly to ensure that you agree with the changes made.

If you have any questions about this Policy or your personal data, please contact the Data Controller by e-mail or by post at :

Data Protection Officer

Love4paws

47 Avenue Du Marechal Juin, Garden,
54000 Nancy, France.

71-75 Shelton Street, Covent Garden,
Londres, Royaume-Uni WC2H 9JQ.

Exclusion of content and external websites from this Policy

This Policy does not apply to external websites linked to ours or the external content integrated therein. Please check directly with the organizations that own and/or manage these websites their data privacy policies and the use of “cookies”.

What types of personal data does Love4paws collect?

The type and amount of personal data we collect depends on the reason for which you provide it to us.

The personal data that we collect when you send us a request may include your name, your e-mail address, your postal address and your telephone number.

If you support our organization (for example by making a donation, by being a volunteer, by registering for fundraisers or by participating in an event), in addition to your name, your gender and your contact details (complete postal address, e-mail address and telephone number), we may have to ask you for other information about you such as the reasons why you support our actions, your opinion on various animal-related topics, your background (the diplomas you have obtained, for example), your age or your personal situation. If you are one of our donors and you provide us with your bank details (account number or credit card number), these will be encrypted using SSL technology. We do not store this type of information on our servers: we use credit card processing services provided by third parties.

You choose at any time which additional personal data you provide to us, and can refuse to provide this data to us.

If you are applying for a job offer, the personal data that you will have to provide are indicated in the job offer and during the application process and are essential for the study of your file.

If the postal contact details you provide us with are incomplete or incorrect, we may have to use services such as those provided by La Poste to correct your address so that we can send you information about our work and how you can support us.

We may also need to collect any personal data provided by you and contained in – or concerning – any communication you send us by e–mail, telephone or postal mail if this is necessary so that we can better communicate with you in the future and save the contact preferences you share with us.

You cannot provide us with personal data concerning anyone other than yourself or a child of whom you are the parent or legal guardian.

How we collect personal data

We may collect your personal data when you contact us or interact with us, such as, for example, when :

• You are visiting our website (See our Usage Policy)

• You donate to us or raise funds for us
• You ask us for information about our activities or services
• You sign up to receive news about our activities
• You send personalized letters or emails by participating in campaigns
• You create or update a profile
• You publish content on our website or our pages on social networks
• You are a volunteer for us
• You attend a meeting with us and provide us with information
• You participate in our events
• You participate in competitions, advertising giveaways, you respond to studies or sign petitions
• You contact us in one way or another, in particular on the Internet, by e-mail, telephone, SMS, on social networks or by postal mail

What methods of collecting personal data we use

We collect personal data in the following circumstances :

• You provide them to us directly. You can provide us with personal data when you request information from us, make a donation, volunteer, participate in our events or contact us for any other reason. Your personal data could be collected by an organization with which we work (a professional fundraising agency for example), but we are solely responsible for the data collected.
• You provide them to us indirectly. Your personal data could be disclosed to us by third parties such as fundraising sites like JustGiving or Virgin Money if you are fundraising for us. If you have any questions about how these organizations process your personal data, read their privacy and data processing policies.
• You have authorized other organizations to disclose them. Other organizations may disclose your personal data to us if you have authorized them to do so. For example, it could be a charity working with us, or it could follow the purchase of a product or service from a third party. The personal data that other organizations disclose to us depends on your settings or the options that you have communicated to them.
• You use our website. When you use our website, your personal data is recorded and stored. Information regarding the use of “cookies” is provided below in the corresponding section.
• They are available on social networks. Facebook Instagram Depending on your settings or the privacy policies of the social networks and messaging services you use (Facebook, Instagram or Twitter for example), you may allow us to access your personal data from your accounts or these services.
• They are available from other public sources and we have a legitimate interest in collecting and using them.

How do we use the personal data we collect?

We will use your personal data in different ways in accordance with the legal principles applicable to their processing. It can be the following :

• Provide you with the information or services you have requested
• Process your donations, in particular with regard to tax incentive systems
• Evaluate if you might be interested, and contact you to offer to donate a particular amount to us based on one of the donations you have previously made to us
• Evaluate if you might be interested, and contact you to offer to make a donation to support one of our campaigns in particular, because you have signed a petition or participated in another type of action related to this campaign
• Organize volunteer activities in which you have stated that you want to participate, for example fundraisers
• Send you communications, with your authorization, that may be of interest to you, in particular marketing information about our services, our activities and our campaigns, donation campaigns, or information about other fundraising activities and promotions for which we need help
• When necessary to fulfill our obligations imposed by any contract binding us
• Ask for your point of view regarding our services or activities in order to improve us
• Keep our organization’s records up to date and make sure we know your contact preferences
• Analyze the functioning of our website and your habits on our site in order to improve it and make it even more useful
• Process applications for job offers
• Profiling and analysis: We may, occasionally and for legitimate interest purposes, use your personal data for the purpose of profiling our supporters and potential supporters. This will allow us to target our communications more accurately, efficiently and economically and will help us reduce the chances that our supporters and potential supporters will receive communications that are inappropriate or that do not concern them. You can object to such use of your personal data at any time by contacting us in the manner indicated in this Privacy Policy.

Our profiling and analysis can be divided into five categories :

1. Data linkage
   We may combine the personal data that you have provided to us with data obtained from external sources such as the Legal and Administrative Information Directorate in order to deduce your likely social, demographic and financial characteristics in order to adapt our communications and our services to your needs and those of people like you, in accordance with the perspective provided by the profile established.
2. The segmentation
   We analyze our supporters by group, postal code or particular area where they could be based. This allows us to ensure that campaigns or emails are sent to the people most likely to be interested in them or to respond to them. The purpose of segmentation is to identify not particular individuals to be targeted, but a large number of individuals who could be grouped under the same category of supporters.
3. The analysis of large donors
   We could do a search to determine if an individual could be a great potential donor. We could use public information available online or via third parties such as the trade and companies Register, the Portal for Legal Advertising of Companies, published biographies and public LinkedIn profiles. The data we collect may include :
   • a career summary,
   • the ability to donate,
   • the centers of interest,
   • donations made to Love4paws and other associations in the past,
   • the individual’s connection with Love4paws and other associations,
   • public information concerning any philanthropic activity.
4. Organization of propriety events
   We could also use profiling to write short biographies of people who are about to meet our management or attend an event we are organizing. This helps our employees to better understand those with whom we interact as well as their interests and their links with Love4paws.

5.Examen éthique et minimisation des risques

Love4paws is a non-profit association, so we are subject to a number of legal and regulatory obligations and standards. The public of course expects non-profit associations to operate in an ethical manner, and this is an essential element to develop a bond of trust and prove our integrity.
We could therefore conduct appropriate due diligence, verify donations and implement strict financial controls to protect the association from abuse, fraud and / or money laundering.
We may conduct prior checks, including background checks on any potential donor, or anyone wishing to make a large donation or a substantial donation before we can accept it.

Legal principles governing the processing of your personal data

The use of your personal data for the purposes detailed above is lawful with regard to at least one of the following reasons :

• If you provide us with personal data in order to request information from us or that we provide you with a service, we will respond to this request on the premise that you authorize us to use your data for this purpose based on the manner in which you provided them to us. You can withdraw your consent at any time by sending us an e-mail. This will have no impact on the legality of the processing of your personal data before receiving and taking into account your withdrawal of consent.
• If it is necessary for us to hold and use your personal data in order to fulfill our obligations under a contract signed with you or in order to take the measures that you ask us to take before signing a contract.
• If this is necessary for us to comply with our legal obligations, for example to respond to requests from a French court.
• If the purpose of our processing is to provide you with information or services, we could argue that it is necessary in your legitimate interest for us to provide you with the requested information or services, and given that you are the originator of the request, we will assume that our response to your request does not cause any harm to you.
• If we identify another legitimate interest in the use of personal data.

If you would like to contact us about your marketing preferences, please contact us by e-mail.

How long will Love4paws keep the personal data collected for?

We will keep your personal data for as long as it is necessary in the context of the activities concerned. Please consult our Data Retention Policy here.

How we protect your personal data

We want to make sure that your personal data is processed appropriately, securely, and in accordance with the GDPR and the legislation related to this issue. We are also committed to respecting the six data protection principles put forward in the GDPR and to ensuring that at all times, anyone dealing with personal data is aware of individual rights as defined by law. To advance these commitments, we will :

• inform individuals about the reasons for collecting any information about them, when we ask them
• process and publish personal data in accordance with the GDPR and the legislation related to this issue
• be in charge of checking the quality and accuracy of information
• regularly review the data stored to ensure that no information is held for longer than necessary and that this is done in accordance with the Data Privacy Policy
• ensure that when the publication of information is authorized, it is done in an adequate way
• provide appropriate security measures to protect the security of personal information, whether stored on paper or on our computer network, and meet the requirements of an adequate security policy at all times
• share personal information with third parties only when necessary and legal
• define clear procedures for responding to requests for access to personal information, called “individual access requests”
• report any breach of the GDPR in accordance with the GDPR

We will take the necessary measures to ensure that our team and third parties who process data will only have access to personal data when they are used to perform their tasks. Our team and the third parties who process data will be informed of their obligations as set out by the GDPR. We will take all necessary measures to ensure that all personal information is kept securely and is not accessible to unauthorized persons.

While we strive to protect your personal data, we cannot guarantee the security of all the data you provide, and you provide your data at your own risk.

Who has access to your personal data?

The following entities may have access to your personal data :

• Third parties providing services for us or on our behalf, for example by sending letters, processing donations or collecting, storing or processing data, may have access. We choose our third-party service providers with the utmost care. We provide them with the necessary information so that they can provide the relevant services, and we sign an agreement with each of them obliging them to conduct their activities with the same care as we do in terms of data protection.
• Third parties may have access to your data if we organize an event in collaboration with them. We will inform you about how your data is used if you register for an event.
• Analytics and search engine service providers who help us improve our website and its use may have access to your data.
• Third parties may have access to your data as part of the restructuring or reorganization of our activities (for example if we have to merge with another charity). If necessary, we will take appropriate measures to ensure that your privacy rights will be protected by this third party.
• Love4paws affiliates may have access to it if we have a legitimate interest in sharing it with them.

For financial or technical reasons, the personal data you provide to us may be transferred to countries outside the European Economic Area (EEA) which are not subject to the same data protection laws as France. We may transfer your data for storage purposes in our customer relationship management software or in other software, or for data analysis purposes. We comply with our obligations under the GDPR by ensuring that data is protected in the same way as if it were held within the EEA. To do this, we ensure that any third party required to process your data outside the EEA has sufficient self-determination for the purposes of GDPR compliance or, where appropriate, we sign Data Processing Agreements with the third party containing appropriate protection provisions based on the provisions in force within the European Union.

We may have to disclose your personal data if we are forced to do so by any legal obligation, and we may use external data in order to prevent any risk of fraud and limit any credit risk, or if this is not contrary to your rights but is necessary and in the public interest.

In any other case, we will not disclose your personal data with other organizations without your consent.

Our site allows you to share content on Facebook, Twitter and Pinterest using the tools of these platforms as well as by other means and to other platforms using the AddThis tool :

When you share content using these tools, you leave our site and provide data, including login information, to a third party. Please check and make sure that you accept the privacy policy of the third party before doing so.

Keeping your personal data up to date

We would appreciate it if you would inform us if your contact details or other personal data concerning you should change. To do this, you can contact us by e-mail.

Do we use cookies on our websites?

Love4paws uses “cookies” and pixels on some of its web pages. A cookie is a small piece of data stored on the visitor’s hard drive, which in itself does not contain any personal information. Cookies improve the experience of visitors by avoiding them having to log in or provide information each time they visit a web page, and by customizing the content according to their interests. Pixels, often used in association with cookies, are small blocks of code on web pages that allow another server to measure the statistics of consultation of an internet page. Visitors can configure their browser in such a way as to refuse cookies or to be alerted when a site tries to send a cookie. However, some pages will not work properly if cookies are disabled.

Love4paws and third-party providers such as Google and Facebook use cookies and pixels to display ads to website visitors based on their previous visits to the site. They use both original cookies (such as Google Analytics cookies) and third-party cookies (such as the Facebook pixel) in order to understand how advertising exposures, interactions with advertisements, as well as other uses of advertising services correspond to visits to our website. Love4paws also uses demographic information collected via Google Analytics Demographics and Interests reports to get to know our website visitors better, so that we can adapt the content accordingly, while ensuring a better follow-up of our success, to reach new people. Visitors who wish to disable this type of use of cookies by Google can do so by visiting Google’s page on disabling advertising.

Facebook Instagram and Twitter, you can authorize us to access information about you from your accounts on these sites. We may provide them with personal information, such as your e-mail address, in order to display our advertisements on these social networks and on other websites, as well as to help us identify other audiences similar to you. Facebook’s Custom Audiences feature is also used by us, which allows us to display ads to existing or potential supporters via Facebook. We may also provide Facebook with personal information, such as your e-mail address, which allows the company to determine whether you are an account holder or not. Our ads can then appear on your Facebook feed. If you do not want to see these ads, you can manage your privacy settings on your social media accounts. See Facebook Business’s page on Personalized Audiences and Facebook’s data usage policy for more information.

YourAdChoices and the Network Advertising Initiative offer you other options for managing the use of cookies and pixels. Love4paws also uses cookies to administer its websites, track visitor traffic and gather general demographic information for aggregate use.

Love4paws uses YouTube’s API services to display videos on its website. By interacting with a YouTube video player on this website, you agree to the YouTube terms of use and the Google privacy policy.

Personal data of children under the age of 13

We appreciate being supported by individuals of all ages. If necessary, we will ask for the consent of a parent or legal guardian to collect the personal data of a child under the age of 13, in addition to asking for the consent of the child.

Your rights

You have the right to request detailed information about the processing activities that we carry out with regard to your personal data. These requests must be made in writing. To make a request, contact the Data Controller at info@love4paws.net or by writing to :

Data Protection Officer

71-75 Shelton Street, Covent Garden,

Londres, Royaume-Uni WC2H 9JQ.

You also have the following rights :

• Right of access to your personal data
• Right to request the rectification of erroneous or outdated data
• Right to delete your data (also called “right to be forgotten”)
• Right to object to the processing necessary for the purposes of legitimate interest on our part
• Right to limit the ways in which we process and use your data
• Right to request that your data be provided to you in a secure and suitable format for reuse (also called “right to portability”)
• Rights related to automated decision-making and profiling, in particular for marketing purposes
• Right to lodge a complaint with a supervisory authority

All of these rights are subject to certain protective measures and limits or exceptions. To exercise any of these rights, please contact us in writing at the postal address or at the e-mail address above. We will process your request without delay and, if necessary, will respond comprehensively within one month of receipt of your request. We may have to ask you for additional information to confirm your identity and process the request before proceeding with the request in its entirety. Requests will be rejected in the event that there are exceptions in the GDPR or other applicable laws.

If you are not satisfied with the way in which we have processed your personal data, you can send a complaint to the CNIL. You will find more information on how to report a problem on this site.

Changes to this Privacy Policy

This Policy may be amended from time to time. If we have to make major changes to this policy, we will inform you either directly or through a publication on our website.

Please review this Policy each time you consider providing us with your personal information.

Do you have any other questions?

If you have any other questions about our Privacy Policy, the personal data we have collected, the practices applied on this website, or your interaction with this website, please send us an e-mail.

You can also contact us by mail at the following address :

Data Protection Officer

47 Avenue Du Marechal Juin, Garden,
54000 Nancy, France. Garden,

71-75 Shelton Street, Covent Garden,
Londres, Royaume-Uni WC2H 9JQ.Garden,

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